Key Features & Benefits
Case Management
Ticketed cases with categories, priorities, statuses, and searchable history for every customer interaction.
- Ticket numbers & types
- Open → resolved workflow
- Create cases on behalf of customers
Threaded Conversations
Public customer threads plus internal-only staff notes so teams can collaborate without exposing private context.
- Customer-facing comments
- Internal notes
- Full case timeline
Staff Triage Console
Filter and search by status, priority, ticket, or customer — so queues stay manageable as volume grows.
- Advanced filters
- Priority controls
- Customer profile jump-off
Email Notifications
Keep customers and staff in the loop for new cases, comments, and resolutions without leaving the desk.
- New case alerts
- Comment notifications
- Resolution emails
Integrations & Surfaces
Customer Portal
Staff Console
Email
CRM Profiles
RBAC
Analytics
Ready to upgrade your support operations?
SupportHub gives customers a clear path to help — and gives your team the console to resolve cases efficiently.