Terms of Service

1. Agreement to Terms

By accessing our website, using our products, or engaging our services, you agree to be bound by these Terms of Service. These terms apply to all users, customers, and clients of Amber Neuron. If you do not agree with any of these terms, you are prohibited from using our products, services, or website.

2. Definitions

3. Product and Service Usage

3.1 Product Licenses

Our AI products are provided under license agreements. You may not:

• Reverse engineer, decompile, or disassemble our software
• Modify, adapt, or create derivative works
• Distribute, sublicense, or transfer the software to third parties
• Use the software for illegal or unauthorized purposes
• Attempt to gain unauthorized access to our systems

3.2 Service Engagement

When engaging our services, you agree to:

• Provide accurate and complete information
• Cooperate with our team during project execution
• Pay all fees and charges as agreed upon
• Use deliverables only for their intended purpose

4. Intellectual Property Rights

All content, software, technology, and intellectual property on our website and in our products remain the exclusive property of Amber Neuron. This includes but is not limited to:

• AI algorithms and models
• Software code and architecture
• Brand names, logos, and trademarks
• Documentation and training materials
• Custom developments created for clients

Custom developments created specifically for clients may be subject to separate intellectual property agreements.

5. Data and Privacy

Your data privacy is important to us. Our data handling practices are governed by our Privacy Policy. When using our products and services, you acknowledge that:

• We may process data to provide and improve our services
• Data is handled in accordance with applicable data protection laws
• You are responsible for ensuring you have rights to share any data with us
• We implement appropriate security measures to protect your data

6. Payment Terms

6.1 Product Subscriptions

Product subscriptions are billed in advance on a monthly or annual basis. You agree to pay all fees associated with your subscription plan.

6.2 Service Payments

Service payments are due according to the terms specified in your service agreement. Late payments may result in service suspension or termination.

6.3 Refunds and Cancellations

Refund policies vary by product and service. Please refer to your specific agreement for details on cancellations and refunds.

7. Service Level Agreements

Our products and services include service level agreements (SLAs) that define:

• Uptime and availability guarantees
• Response times for support requests
• Performance standards and metrics
• Remedies for SLA violations

Specific SLA terms are provided in your service agreement or product documentation.

8. Support and Maintenance

We provide technical support and maintenance for our products and services according to your subscription or service level. Support includes:

• Technical assistance and troubleshooting
• Software updates and patches
• Documentation and training resources
• Bug fixes and performance improvements

9. Limitation of Liability

To the maximum extent permitted by law, Amber Neuron shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Business interruption or system failures
• Damages resulting from third-party integrations
• Any damages exceeding the amount paid for our services

10. Warranties and Disclaimers

Our products and services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that our services will be uninterrupted or error-free
• Warranties regarding third-party integrations or data accuracy
• Any warranties not expressly stated in these terms

11. Indemnification

You agree to indemnify and hold harmless Amber Neuron from any claims, damages, or expenses arising from:

• Your use of our products or services
• Your violation of these terms
• Your violation of any applicable laws or regulations
• Any content or data you provide to us

12. Termination

Either party may terminate these terms or any service agreement with written notice. Upon termination:

• Your access to our products and services will cease
• You must cease all use of our intellectual property
• We may delete or return your data according to our data retention policy
• Any outstanding payments remain due and payable

13. Governing Law and Dispute Resolution

These terms are governed by and construed in accordance with the laws of India. Any disputes shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, or through the courts of Mohali, Punjab, India, unless otherwise specified in your service agreement.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our products or services constitutes acceptance of the modified terms.

15. Contact Information

If you have questions about these Terms of Service, please contact us through our contact form: